Refund policy
Last Updated: 6 December 2025
Thank you for shopping at Zevano. We want you to have a smooth and trustworthy shopping experience. Please read our return and refund policy carefully before ordering.
Eligibility for Returns
We offer returns only under specific conditions. A product is eligible for return if:
✔ The item received is damaged, broken, or leaked
✔ Return request is raised within 7 days of delivery
We do not accept returns for:
✘ Change of mind
✘ Buyer’s remorse
✘ Incorrect order placed by customer
✘ Used or opened items without damage evidence
How to Request a Return
To start a return request, email us at:
Please include:
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Full Name
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Order Number
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Photos/Video showing damage or leakage
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Brief description of the issue
Our team will review your request and respond within 2–4 business days.
Return Approval
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If the return request meets the conditions, we will approve it.
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In some cases, we may request additional proof (images/video).
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Once approved, you will receive instructions for return shipping (if needed).
Items must be returned unused, in original condition and packaging.
Refunds
After the return is inspected and approved:
💰 Refund will be processed back to the original payment method within 10–15 business days.
You will receive a confirmation email once the refund is initiated.
Late or Missing Refunds
If your refund hasn’t been received after 15 business days:
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Check your bank or payment provider again
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Contact your card issuer or bank — processing may take time
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If still unresolved, reach us at support@zevano.shop
Order Cancellation
Orders cannot be cancelled once they are shipped or fulfilled.
If cancellation is requested before processing, we will try our best to accommodate but cannot guarantee it.
Exchanges
We currently do not offer exchanges, only refunds for eligible damaged/leaked products as per conditions.
Contact Us
For return or refund inquiries, contact us at:
📩 support@zevano.shop